The Problem
A homeowner in South Shields NE33 contacted us after hearing scratching noises coming from a single-storey flat roof extension. The sounds were particularly noticeable at night, raising concerns that rodents had gained access to the property.

Rats are well known as burrowing creatures, but they are also excellent climbers. Drainpipes, walls, and vegetation can all be used as climbing routes, giving them access to roofs and upper levels as well as basements and drains. Once inside, rodents can cause significant damage by gnawing through wood, insulation, and even wiring.

Our Inspection
We carried out a full survey of the property and quickly identified the access point. Rats had been climbing up the gutter downpipe and gnawing directly through into the structure of the flat roof extension. This gave them a direct route into the void space above the extension, where clear signs of activity were found.

The gnawing damage was visible around the entry point, confirming how the rodents had gained access.

Our Solution
We implemented a targeted rodent control programme to remove the infestation. Alongside this, we advised the customer on the proofing measures needed to prevent re-entry. In this case, that included securing the downpipe to prevent climbing and repairing the gnawed section of the roof.

The Outcome
The infestation was successfully eradicated, and the homeowner arranged for repairs to the entry point in the flat roof. With both control and proofing in place, the risk of further activity was eliminated.

Key Takeaway
This case highlights how rodents can exploit not only underground routes but also vertical access points. By climbing up guttering and downpipes, rats can reach roof spaces and extensions just as easily as they tunnel underground. A thorough inspection, combined with targeted treatment and proofing advice, ensures infestations are eliminated and prevented from recurring.