Privacy Policy

Privacy Policy – Pest Shield

Pest Shield North East Ltd (trading as Pest Shield) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

Pest Shield North East Ltd
Trading as Pest Shield Pest Control

Email: info@pest-shield.co.uk
Telephone: 0191 7166647

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What Information We Collect

We may collect and process the following data:

• Name, address, email address and telephone number
• Details provided when you contact us via phone, email or website forms
• Information relating to pest control services carried out at your property (including photographs where required for reporting)
• Technical data including IP address, browser type and usage data via cookies and analytics tools

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How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations
• Deliver pest control services and maintain service records
• Produce reports, including photographic evidence where required
• Improve our website and services
• Comply with legal and regulatory obligations

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Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract – to provide pest control services you have requested
• Legitimate interests – to respond to enquiries and manage our business operations
• Legal obligation – where we are required to retain records for compliance purposes
• Consent – where required for marketing communications (if applicable)

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Data Retention

We retain personal data only for as long as necessary:

• Customer records and service reports are typically retained for up to 6 years for legal, insurance, and audit purposes
• Enquiry data may be retained for a shorter period where no work proceeds

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Sharing Your Information

We do not sell your data.

We may share your information with trusted third parties where necessary, including:

• Business systems and CRM providers (e.g. service management software)
• Payment processors
• IT and website service providers
• Regulatory bodies or authorities where required by law

All third parties are required to handle your data securely and in accordance with data protection law.

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Cookies and Website Tracking

Our website uses cookies to improve user experience and monitor performance.

These may include:

• Analytics cookies (e.g. Google Analytics)
• Functionality cookies
• Marketing or tracking cookies (where applicable)

You can control or withdraw consent to cookies at any time via your browser settings or our cookie banner.

For more information, please refer to our Cookie Policy.

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Google Analytics

We use Google Analytics to understand how visitors use our website.

This involves the use of cookies to collect information such as pages visited, time spent on site, and general location data.

Data may be processed outside the UK, including in the United States, in accordance with Google’s data protection safeguards.

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Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

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Complaints

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office.

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

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Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

(Last update 28/03/2026)