EXCELLENT Based on 160 reviews Posted on simon rushtonTrustindex verifies that the original source of the review is Google. Had this company out today (Neil I believe the technician was called) to tackle a rodent problem that we couldn’t see the end of. Can’t thank him enough for the information and job he has done already on our first meeting we definitely picked the right company for the job ! Looking forward to the results and a future in our property thanks againPosted on Deb RossallTrustindex verifies that the original source of the review is Google. Neil came out to deal with the bees in the garden and from the get go you could tell he was such a laid back friendly guy who had the situation under control. What a lovely personable man. He explained everything from start to finish and made sure we were happy with the result. It was a pleasure to get to know you and we wish you all the best.Posted on Zoe HandyTrustindex verifies that the original source of the review is Google. When I first met Neil I stood and cried in my garden because a persistent rat problem in the back had ruled our lives for 5 years. The council had been unable to resolve it and unable to seek permission from the neighbouring property to address the issue. Neil has managed to resolve the problem and gain access to the neighbouring property in a diplomatic way which was respectful to them but also allowed him to carry out vital work at the source of the problem. I have always had clear explanations as to what the problems are and why they were persisting. The reports received are timely and easy to read and the support and correspondence is excellent. In the nicest way possible I hope I never need to use the company again but if I ever had any future issues with any form of pests I would not trust anyone else. Thank you for stopping us being prisoners in our own garden!Posted on Molewife Durham (Molewife)Trustindex verifies that the original source of the review is Google. Excellent service from helpful, reassuring Call Receptionist Alison to the 2 efficient & knowledgeable technicians who arrived on the dot 2 hours later and promptly assessed, clearly explained and then sorted out the job with instructions regarding follow up if necessary. I can’t thank them enough. No more buzzing stripey visitors.Posted on Megan HillierTrustindex verifies that the original source of the review is Google. really impressed with the service from start to finish from pest shield, extremely thorough in her inspection and took the time to explain everything clearly, which immediately put my mind at ease. She talked me through the possible causes, what treatment was needed if so and the next steps going forward would definitely recommend them to anyone with a pest problem.Posted on Michael ConwayTrustindex verifies that the original source of the review is Google. Rats had been sighted in the back lanes and yards of my neighbours, but I never expected that the critters would find their way into my home. Laura attended and conducted a thorough assessment of my home, including the loft and drains. An ingress point was found in the back lane. A small hole at ground level gave access to the cavity wall of my garage, which in turn gave access to the sub floor of my home. Laura attended over 3 visits and eradicated the problem completely. She was professional and very reassuring at a time when my family were understandably anxious. She really knows her stuff and gave excellent advice in relation to making my home rat proof. I was completely satisfied and confident that the problem was solved. I highly recommend Pest Shield.Posted on Tony HallTrustindex verifies that the original source of the review is Google. I chose Neil as he’s an Army veteran and I’m glad I did. The service provided was outstanding. I was briefed on all aspects of the service and the rats that were under the decking were all eradicated. Great service from a great bloke.Posted on LTrustindex verifies that the original source of the review is Google. 100% recommend. We were sold a house with pre-existing issues that another company couldn’t resolve. Neil, however, was brilliant and from the first visit we felt we could totally trust him. Big thank you Neil for being so kind and respectful and for providing us a 5 star service.Posted on Steve HobbsTrustindex verifies that the original source of the review is Google. We used Pest Shield briefly to evaluate a bee situation at the house. Laura came out and provided some expert advice. While we didn’t need their services further, I wouldn’t hesitate to call them for further pest advice and action the next time we need such a service. Thank you for coming out so quickly!Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
What our customers say about Pest Shield
Choosing a pest control company isn’t just about getting rid of a pest. It’s about having a professional who can identify the cause, explain the options clearly and provide work that is properly documented.
At Pest Shield, we take an inspection-led approach to pest control across the North East, supported by clear electronic reporting. Here are just some of the comments we’ve received from customers across Newcastle, Sunderland, Durham and surrounding areas.
We work with homeowners, landlords, businesses, managing agents and food premises. Our customers commonly mention:
Professional, knowledgeable service
Clear explanation of findings and next steps
Thorough inspections rather than guesswork
Reliable follow-up where required
Clear documentation and reporting
Practical prevention advice
Many domestic pest problems return when entry points and contributing factors aren’t identified. Our focus is on addressing the cause of the issue, not just the symptoms.
If you’ve used Pest Shield for rodent or insect work, you’ll know our approach is straightforward: inspect, identify, treat where appropriate, and advise on prevention.
For landlords and commercial clients, documentation and accountability matter. We provide electronic reporting that supports:
Compliance requirements
Managing agent records
Food premises audits
Environmental Health expectations
Our commercial customers value the clarity and consistency of our reporting and the practical recommendations that come with it.
If we’ve helped you with a pest issue, we’d really appreciate your feedback. Reviews help other customers choose a professional service and help us continue improving what we do.
If you’d like to leave a review, you can do so via our Google Business Profile.
If you’re experiencing a pest issue and want clear, professional advice, the first step is a structured inspection.
Call us on 0191 7166647
Contact us online to request an inspection
Pest Shield – Inspection-Led Pest Control with Clear Digital Reporting Across the North East.