EXCELLENT Based on 134 reviews Posted on Ruth DurhamTrustindex verifies that the original source of the review is Google. Excellent service. Neil the technician was very professional and thorough in removing a problem with flies. Very much recommendedPosted on Josephine Chung (Josie)Trustindex verifies that the original source of the review is Google. First time to ever have a problem and did it cause me fear. I rang Pet Shields office & they came out quickly & were so professional.. Neil certainly knows his job and put my mind at rest. Visits were made over 3 weeks & hopefully that'll be it. My home is very clean but I live in a link and they've travelled from one to another, he used special lighting etc to see tracks in loft.. It's my first experience of this ever happening & I personally hope it's the last. My loft is now silent again, thanks to this company. Do I recommend them, I certainly do 5***** and it was worth every penny I paid to have peace of mind in my home again. He also discovered that one of the outside drains in my street has a problem so I'll be calling the water board today as they travel through them apparently. He not only checked my house, he looks in outdoor drains and checks the street/area beside me for anything causing problems. Very professional and thorough. After this I'll always be more cautious & more aware to always check my loft etc much more regularly. At least I don't want to move out because the fear has now subsided since the first visit to last, thank you so much Pet Shield.Posted on Pauline MooreTrustindex verifies that the original source of the review is Google. This firm were super helpful and reassuring They completed 3 visits in total and sealed up access points where rodents could gain entry to my property. Cant recommend them enough such professionals.Posted on El TTrustindex verifies that the original source of the review is Google. I highly recommend Pest Shield, Neil and Laura visited the address the same day I contacted them which I was so grateful for. It was clear from the moment they arrived that they both have a wealth of knowledge and did absolutely everything for us to find the route cause of the issue. What I loved the most was there problem solving mindset and how keen they were to get access to every area and give as much advice as possible. Neil was happy for me to keep him updated with any new information and was always at the end of the phone to answer any questions. Thank you so much for helping us at such a difficult time ⭐️⭐️⭐️⭐️⭐️Posted on Mick AthaTrustindex verifies that the original source of the review is Google. Issue with rats accessing outbuilding via drain. Neil and Cass did a very professional job, always polite and friendly, explained what they were doing, dealt with the unwelcome visitors, sealed the drain and even chucked in an additional visit to ensure all was resolved. Highly recommended!Posted on David RobsonTrustindex verifies that the original source of the review is Google. Excellent service. Very professional and competively priced. Would highly recommendPosted on Sukhbir SekhonTrustindex verifies that the original source of the review is Google. Pest shield came promptly, diagnosed problem and fixed, all the while with respect to my schedule. Great job. Couldn't be happier.Posted on Lauren PatersonTrustindex verifies that the original source of the review is Google. Our mice problem was dealt quickly and professionally, and staff were very informative and helpful. I would use their services again and would highly recommend!Posted on John CornwallTrustindex verifies that the original source of the review is Google. A very well organised and thorough company that resolved my rodent problem. Treatment occurred over 3 visits which included assessing ingress points both in the loft and the foul water drains, laying bait and tracking dust to determine where the critters were active. Everything was clearly explained in relation to how the treatment would be conducted with reports being issued after each visit. The final visit included installing a rat gate at an additional cost, in the foul water drain to stop any further ingress which I thought was a little expensive but the cost of the 3 visit treatment was reasonable. Overall a very professional approach and communication was excellent. I would certainly recommend Pest Shield and they would be my first port of call for any future problems.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
What our customers say about Pest Shield
Choosing a pest control company isn’t just about getting rid of a pest. It’s about having a professional who can identify the cause, explain the options clearly and provide work that is properly documented.
At Pest Shield, we take an inspection-led approach to pest control across the North East, supported by clear electronic reporting. Here are just some of the comments we’ve received from customers across Newcastle, Sunderland, Durham and surrounding areas.
We work with homeowners, landlords, businesses, managing agents and food premises. Our customers commonly mention:
Professional, knowledgeable service
Clear explanation of findings and next steps
Thorough inspections rather than guesswork
Reliable follow-up where required
Clear documentation and reporting
Practical prevention advice
Many domestic pest problems return when entry points and contributing factors aren’t identified. Our focus is on addressing the cause of the issue, not just the symptoms.
If you’ve used Pest Shield for rodent or insect work, you’ll know our approach is straightforward: inspect, identify, treat where appropriate, and advise on prevention.
For landlords and commercial clients, documentation and accountability matter. We provide electronic reporting that supports:
Compliance requirements
Managing agent records
Food premises audits
Environmental Health expectations
Our commercial customers value the clarity and consistency of our reporting and the practical recommendations that come with it.
If we’ve helped you with a pest issue, we’d really appreciate your feedback. Reviews help other customers choose a professional service and help us continue improving what we do.
If you’d like to leave a review, you can do so via our Google Business Profile.
If you’re experiencing a pest issue and want clear, professional advice, the first step is a structured inspection.
Call us on 0191 7166647
Contact us online to request an inspection
Pest Shield – Inspection-Led Pest Control with Clear Digital Reporting Across the North East.