Frequently Asked Questions

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Frequently Asked Questions

FAQ – Pest Control Questions Answered

Most pest problems follow a pattern — how pests enter, the signs they leave, and why they return. This FAQ covers the most common questions to help you understand and resolve issues properly.

Rats

How do rats get into houses?

Rats don’t just appear — they enter through defects like damaged drains, gaps around pipework, air bricks, and structural openings. In many cases, the issue starts below ground and works its way into the property. Early identification is key to stopping repeat problems.
Read our full guide on how rats get into houses.

Do rats come through drains?

Yes — this is one of the most common entry routes. Faulty drains, broken pipes, and poor benching allow rats to travel through pipe systems and emerge inside properties. This is often missed without proper inspection.
Read our full guide on rats coming through drains.

What are the signs of a rat infestation?

Common signs include droppings, scratching noises (especially at night), grease marks along walls, and damage to materials like wood or cables. You may also notice a strong, unpleasant smell in confined areas.
Read our full guide on signs of a rat infestation.

Are rats dangerous?

Yes — rats can carry diseases and contaminate food preparation areas. They also pose a risk through damage to wiring and insulation, increasing fire hazards. Professional treatment and proofing are always recommended.
Read our full guide on the risks associated with rats.

How quickly do rats multiply?

Rats breed rapidly, with a single pair capable of producing multiple litters per year. This means a small issue can become a significant infestation in a short period of time if not addressed properly.
Read our full guide on rat breeding and infestation growth.

Why do rats keep coming back?

Rats keep coming back because the original issue has not been fully resolved. In most cases, there is still an entry point allowing them to access the property, meaning new rats can continue to enter even after treatment.

Read our full guide on why rat infestations keep returning.

Mice

How do mice get into houses?

Mice can enter through extremely small gaps, often as little as 6–7mm. Common entry points include gaps around pipework, poorly fitted doors, air bricks, and defects in brickwork or cladding. Once inside, they will nest in wall cavities, lofts, and behind kitchen units.

Read our full guide on how mice get into houses.

Can mice come through drains?

No — mice do not typically use drainage systems to enter properties. Unlike rats, they are not adapted to travelling through pipework, and true drain-related entry is very unlikely. In most cases, mice are entering through gaps around pipework or structural defects at ground level.

Read our full guide on mice and drainage entry points.

What are the signs of a mouse infestation?

Common signs include small droppings (around 3–7mm), scratching noises in walls or ceilings, gnawing damage, and a faint ammonia-like smell in confined areas. You may also notice food packaging being chewed or disturbed.

Read our full guide on signs of a mouse infestation.

Are mice dangerous?

Mice can carry bacteria and contaminate food preparation areas through urine and droppings. While generally less hazardous than rats, they still pose hygiene risks and can cause damage by gnawing cables, insulation, and stored items.

Read our full guide on the risks associated with mice.

How quickly do mice multiply?

Mice reproduce quickly, with a single female capable of producing multiple litters per year. This means a small issue can develop into a larger infestation in a relatively short period of time if not addressed.

Read our full guide on mouse breeding and infestation growth.

Why do mice keep coming back?

Mice keep returning because they still have access to the property. Even very small gaps can allow re-entry, and unless these are identified and sealed, new mice will continue to enter even after treatment.

Read our full guide on why mouse infestations keep returning.

Wasps

When are wasps most active?

Wasps are most active during the warmer months, typically from late spring through to early autumn. Activity peaks in summer when nests are at their largest and most aggressive.
Read our full guide on wasp activity and seasons.

Can a wasp nest come back?

Wasps do not reuse old nests, but new nests are often built in the same or nearby locations if the conditions are suitable. This is why identifying entry points and nesting areas is important.
Read our full guide on recurring wasp problems.

Is it safe to remove a wasp nest yourself?

Attempting to remove a wasp nest yourself can be dangerous, especially during peak activity. Disturbing the nest can trigger aggressive behaviour and multiple stings. Professional treatment is the safest option.
Read our full guide on wasp nest removal safety.

Cockroaches

What causes cockroach infestations?

Cockroaches are attracted to warmth, moisture, and food sources. They are commonly found in kitchens, food businesses, and areas with poor sanitation or hidden harbourage points.
Read our full guide on what causes cockroach infestations.

How do you get rid of cockroaches?

Effective control requires targeted treatment using professional-grade products, combined with follow-up visits and hygiene improvements. Simply spraying visible insects will not solve the problem.
Read our full guide on cockroach treatment and control.

Bed Bugs

How do bed bugs spread?

Bed bugs spread through movement of items such as luggage, furniture, and clothing. They are commonly picked up from hotels, public transport, or shared spaces and brought into the home.
Read our full guide on how bed bugs spread.

Can you get rid of bed bugs yourself?

DIY treatments rarely eliminate bed bugs fully, as they hide in very small cracks and crevices. Professional treatment is required to target all life stages and prevent re-infestation.
Read our full guide on bed bug treatment options.

General Pest Control

How quickly can you attend?

In most cases, we can attend within a few days depending on location and availability. Urgent issues are prioritised where possible to reduce risk and prevent escalation.
Read our full guide on our pest control process.

Do I need more than one visit?

Most pest problems require multiple visits to fully resolve the issue. This allows us to monitor activity, adjust treatment, and ensure the infestation is properly eliminated.
Read our full guide on pest control treatment plans.

What makes your service different?

We take an inspection-led approach, focusing on identifying the root cause rather than just treating the symptoms. Every job includes clear reporting and practical recommendations to prevent recurrence.
Read our full guide on our inspection-led approach.

How do I book an inspection?

You can:

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