EXCELLENT Based on 125 reviews Posted on John CornwallTrustindex verifies that the original source of the review is Google. A very well organised and thorough company that resolved my rodent problem. Treatment occurred over 3 visits which included assessing ingress points both in the loft and the foul water drains, laying bait and tracking dust to determine where the critters were active. Everything was clearly explained in relation to how the treatment would be conducted with reports being issued after each visit. The final visit included installing a rat gate at an additional cost, in the foul water drain to stop any further ingress which I thought was a little expensive but the cost of the 3 visit treatment was reasonable. Overall a very professional approach and communication was excellent. I would certainly recommend Pest Shield and they would be my first port of call for any future problems.Posted on Emma ToddTrustindex verifies that the original source of the review is Google. I would highly recommend Pest Shield. From the initial enquiry they explained the process and solutions fully. The technician, Laura, was so professional, knowledgeable, and extremely reassuring. She put a 3 step plan into place and in-between visits Alison kept me up to date with appointment times and answered questions really quickly. Absolutely brilliant job from start to finish. Thank youPosted on Lisa WatsonTrustindex verifies that the original source of the review is Google. Super, fast and efficient service from the team at Pest Shield. Laura was wonderful. Problem sorted quickly and efficiently. Thank you so much. Would highly recommend!Posted on Matthew WhelanTrustindex verifies that the original source of the review is Google. Great experience from start to finish. Very responsive to calls and messages explained the process clearly and and got rid of the mice!Posted on Alex ReesTrustindex verifies that the original source of the review is Google. Recently used this Pest Shield to deal with mice. Cannot fault them, excellent service provided from the technician Neil, very thorough on his visits and left everything clean and tidy. Alison was also excellent and was able to get a technician out on the same day. Would strongly recommend this company.Posted on Toni LeighTrustindex verifies that the original source of the review is Google. Brilliant service and really friendly woman who came to help us! Very thorough and efficient, and the continued visits were never too much hassle. Thanks againPosted on Alan TelferTrustindex verifies that the original source of the review is Google. Very professional and reliable- great communication- very knowledgeable and got the job done efficiently.Posted on Jane RobertsonTrustindex verifies that the original source of the review is Google. A brilliant service from this company. They dealt with my pest problem efficiently and effectively and were highly professional. No sign of the problem returning after several months.Posted on Cherry PTrustindex verifies that the original source of the review is Google. After looking at several reviews online we felt very confident to book Pest Shield. The videos on their facebook page show how knowledgeable and effective they are so we felt confident we’d made the right choice. A neighbouring property was having issues with rats getting in and although we were concerned incase we had any so we got our home checked for any evidence of rats. Neil and Laura done a thorough inspection of our home and found the problem with their camera system, although there was none inside our home, there was a broken sewer pipe in the outside drains, which had clear evidence of rats getting into the neighbouring property. We now have the evidence of the broken drain and Northumbrian Water are booked in to do the work. I found Pest Shield’s pricing to be very reasonable. They are lovely people who genuinely care about the job they do. The lady on the phone - Alison I think she’s called is equally as lovely and was very quick to put our minds at rest when I initially called up. I would happily recommend this business to anyone who wants to get a quick response to infestations instead of trying to do it yourself and making the situation worse. Thank you all very much.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
What our customers say about Pest Shield
Choosing a pest control company isn’t just about getting rid of a pest. It’s about having a professional who can identify the cause, explain the options clearly and provide work that is properly documented.
At Pest Shield, we take an inspection-led approach to pest control across the North East, supported by clear electronic reporting. Here are just some of the comments we’ve received from customers across Newcastle, Sunderland, Durham and surrounding areas.
We work with homeowners, landlords, businesses, managing agents and food premises. Our customers commonly mention:
Professional, knowledgeable service
Clear explanation of findings and next steps
Thorough inspections rather than guesswork
Reliable follow-up where required
Clear documentation and reporting
Practical prevention advice
Many domestic pest problems return when entry points and contributing factors aren’t identified. Our focus is on addressing the cause of the issue, not just the symptoms.
If you’ve used Pest Shield for rodent or insect work, you’ll know our approach is straightforward: inspect, identify, treat where appropriate, and advise on prevention.
For landlords and commercial clients, documentation and accountability matter. We provide electronic reporting that supports:
Compliance requirements
Managing agent records
Food premises audits
Environmental Health expectations
Our commercial customers value the clarity and consistency of our reporting and the practical recommendations that come with it.
If we’ve helped you with a pest issue, we’d really appreciate your feedback. Reviews help other customers choose a professional service and help us continue improving what we do.
If you’d like to leave a review, you can do so via our Google Business Profile.
If you’re experiencing a pest issue and want clear, professional advice, the first step is a structured inspection.
Call us on 0191 7166647
Contact us online to request an inspection
Pest Shield – Inspection-Led Pest Control with Clear Digital Reporting Across the North East.