The Problem

A homeowner in Sunderland SR4 contacted us after experiencing persistent rat activity in their yard. Despite previous pest control attempts by another company, the problem kept returning, leaving the resident worried about hygiene and property damage.

Rat infestations are unfortunately common in older terraced houses in Sunderland, especially where rear lanes are shared. In this case, the issue was made worse by ongoing fly tipping in the back lane, which created additional food sources and harbourage for rodents.

Our Inspection

During our detailed survey, we identified two key access points that had been missed before:

• Chewed back gate – Rats had gnawed through the wooden gate, creating a clear entry route into the yard.

• Redundant pipe hole – This opening was partly hidden by external thermal cladding. It had been overlooked by previous pest controllers and could only be spotted by checking closely at ground level.

We also noted the environmental impact of the fly tipping. Our team took photographs and prepared a written report, which the customer is now using to raise the matter with the local authority.

Our Solution

We implemented a tailored rodent control programme to bring the infestation under control. This included targeted treatments and monitoring. In addition, we advised the homeowner on proofing options to permanently block rodent access.

As part of our service, we highlighted that we can also complete remedial works ourselves — such as repairing gates, sealing holes, and fitting proofing materials — to give customers a one-stop solution if needed.

The Outcome

Once the infestation had been eradicated, the homeowner arranged for their builders to repair the chewed gate and seal the redundant pipe hole. With both entry points secured, the property was made rodent-proof and the problem was fully resolved.

Alongside this, the customer now has supporting evidence from our photos and report to take to Sunderland Council about the fly tipping, ensuring the wider issue is also tackled.

Key Takeaway

This case highlights why a thorough inspection is essential. Even small, concealed gaps can allow rodents to enter, and if missed, infestations will continue. Environmental factors such as fly tipping can also play a major role in persistent problems.

By combining detailed surveys, effective treatment, proofing advice, and support with wider environmental issues, we ensure our customers not only get rid of pests but also prevent them from returning.